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| Drain Savers |
Plumbing can be a dirty job, but here is one company that's as clean as a whistle, and clears up any mess afterwards.
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Meet Drain Savers, a plumbing company with a difference. It is run by Gary Mezei and was formed in 1989 in response to unhappy remarks from customers about the plumbing industry in general. Their main complaints were that plumbers looked messy and never cleaned up after themselves. Additionally, customers felt uncomfortable about letting strangers into their home.
Currently Drain Savers is based in the Sydney area, but Gary has expansion in mind. He feels there is a need for a national plumbing company and intends to sell Drain Savers franchises. At the moment he employs six full-time plumbers working in shifts 24 hours a day, seven days a week.
Gary has set up guidelines for his plumbers to follow:
1
If customers have a plumbing problem they can call a 1800 number that is available 24 hours a day, seven days a week. Within five minutes a plumber will call back; there is always a plumber available.
2
The plumbers are given grooming guidelines. They must be clean-shaven; wear aftershave; wear a clean, pressed uniform for every job; and carry a photo ID. Employees always have a spare uniform in the van in case they get dirty.
They arrive with toolbox and brochure in hand, lay down a "We Care" door mat and introduce themselves with a smile. Boots are taken off and special work slippers are put on.
3
They explain what they will do, confirm your understanding, then proceed with the work.
A checklist is given to the customer to see whether any other work can be done at the same time to save another service call (e.g. fixing cracked toilet seat, dripping tap, etc).
4
Plumbers clean up after they have finished, and must leave the area cleaner than when they first arrived, if possible.
5
Customers receive a "risk-free guarantee certificate" with each job. The plumbers are also guaranteed to arrive on time or your service call is free.
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More Info
If you would like a free plumbing booklet, please send a stamped, self-addressed A5 envelope with an 85c stamp (for NSW) or 95c stamp (outside NSW) to:
Drain Savers, Shops 1-7, Curlewis Street, Bondi NSW 2026.
Ph: (02) 9365 6665 or 1800 808 050 (customer service hotline), fax: (02) 9365 1538.
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Disclaimer
All Fact Sheets and other material on the Our House website are provided as a general information service only and should not be relied upon as a substitute for the advice of a properly qualified tradesman. Neither ninemsn nor its licensors (including the Nine Network) assume or accept any responsibility for, and will not be liable for the accuracy or appropriate application of any information whatsoever in any Fact Sheet or other material on the Our House web site. Your use of the Our House web site is governed by this disclaimer and the ninemsn's Terms of Use.
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